Consumer rights · European Union

Exercise my right of withdrawal

You have 14 days to change your mind, without giving a reason. Simply provide your name and order number: we will process your request without delay.

Step 1 / 2 Your details

Your 14-day period

Under Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason for your decision. This right concerns unopened bottles with seals intact.

How to exercise this right

The easiest way is to use the online form above: it records your request in two steps (your details, then confirmation) and sends a confirmation email. You may also notify us of your decision by post to the registered office.

Return conditions

  • Bottles unopened, with seals intact and undamaged;
  • Complete original packaging;
  • Suitable repackaging for transport — wine is a fragile product.

Return costs and risks

Under Article L.221-23 of the French Consumer Code, the direct costs of return are borne by the Customer, and the return takes place under their responsibility (choose an insured, tracked shipment). You are liable for any diminished value of the products resulting from unnecessary handling (Article L.221-23, paragraph 3).

Effects of withdrawal & refund

You must return the products without delay and no later than 14 days after informing us of your decision. The refund (product price + standard outward delivery charges) is made using the same payment method, no later than 14 days after the withdrawal takes effect. Under Article L.221-24, it may be withheld until the products are received or evidence of their dispatch is provided.

Statutory exclusions

Under Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised, in particular, for bottles unsealed or opened after delivery (for reasons of hygiene and health protection), personalised products and goods liable to deteriorate rapidly.

Model withdrawal form

You can use the online form above or copy the following model:

To PILE (Domaine Pilenium), 381 Pla de l'Ille, 11440 Peyriac-de-Mer:
I hereby give notice of my withdrawal from the contract relating to the order below.
— Ordered on / received on: …
— Order number: …
— Consumer’s name: …
— Consumer’s address: …
— Date: …